Customer Relationship Managements: (Record no. 3529)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00834nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170911b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788184885798 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 23 |
| Classification number | 685.812 |
| Item number | BHA |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bhat,K Govinda. |
| 245 ## - TITLE STATEMENT | |
| Title | Customer Relationship Managements: |
| Statement of responsibility, etc. | Bhat,K Govinda. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi; |
| Name of publisher, distributor, etc. | Himalaya publishing house, |
| Date of publication, distribution, etc. | 2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 236 p, ; |
| 505 ## - FORMATTED CONTENTS NOTE | |
| FORMATTED CONTENTS NOTE | Contents <br/>1.Introduction<br/>2. CRM Strategy and CRM Building Blocks <br/>3. Types of CRM <br/>4. CRM in Marketing <br/>5. Customer Life-cycle care: Leveraging Customer service to achieves CRM success <br/>6. CRM in e-business <br/>7. CRM Planning<br/>8. CRM Implementations <br/>9. Sale Force Automation<br/>10. Call Center <br/>11. CRM and data Warehousing <br/>12. HRM in CRM<br/>13. CRM; Customer Retention Strategy <br/>14. CRM- Opportunities and challenges Case Study<br/> <br/> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Koha issues (borrowed), all copies | 7 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Non-fiction | Tetso College Library | Tetso College Library | Commerce & Management | 11/09/2017 | 240.00 | 2 | 2 | 685.812 BHA | 6799 | 04/05/2023 | 25/11/2022 | 11/09/2017 | Books | ||||
| Dewey Decimal Classification | Non-fiction | Tetso College Library | Tetso College Library | Commerce & Management | 11/09/2017 | 240.00 | 5 | 2 | 685.812 BHA | 6800 | 25/05/2023 | 25/04/2023 | 11/09/2017 | Books |