Business communication / Pooja Khanna.

By:

Khanna Pooja

Material type: Text

TextPublication details: New Delhi. Vikas publishing house. 2015.Edition: 2015Description: 265 p . ; Soft bound 15x20cmISBN:

9789325987418

DDC classification:

23 658.11 KHA

Contents:

1.what is communication 2.channels of communication 3.Directions :downward,upward,lateral and diagonal 4.Effective communication:barriers,solutions,techniques and alternatives 5.Media of communication-verbal or oral communication 6.Non-verbal communication 7.Written communication 8.Business letters 9.Office order 10.Report writing 11.Letters of enquiries and replies 12.Quotation letters 13.Orders 14.sales letters 15.Complaints /replies to complaints 16.Adjustment /claim letters 17.Collection letters 18.Memorandum 19.Resume writing 20.presentation 21.Negotiations 22.References,bibliography and Research tools 23.Minutes of a meeting 24.Communication across cultures 25.Circulars and notices 26.E-correspondence

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Tetso College Library Commerce & Management	658.11 KHA (Browse shelf(Opens below))	Available		8407

1.what is communication
2.channels of communication
3.Directions :downward,upward,lateral and diagonal
4.Effective communication:barriers,solutions,techniques and alternatives
5.Media of communication-verbal or oral communication
6.Non-verbal communication
7.Written communication
8.Business letters
9.Office order
10.Report writing
11.Letters of enquiries and replies
12.Quotation letters
13.Orders
14.sales letters
15.Complaints /replies to complaints
16.Adjustment /claim letters
17.Collection letters
18.Memorandum
19.Resume writing
20.presentation
21.Negotiations
22.References,bibliography and Research tools
23.Minutes of a meeting
24.Communication across cultures
25.Circulars and notices
26.E-correspondence

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