Business communication /
Khanna Pooja
Business communication / Pooja Khanna. - 2015. - New Delhi. Vikas publishing house. 2015. - 265 p . ; Soft bound 15x20cm
1.what is communication
2.channels of communication
3.Directions :downward,upward,lateral and diagonal
4.Effective communication:barriers,solutions,techniques and alternatives
5.Media of communication-verbal or oral communication
6.Non-verbal communication
7.Written communication
8.Business letters
9.Office order
10.Report writing
11.Letters of enquiries and replies
12.Quotation letters
13.Orders
14.sales letters
15.Complaints /replies to complaints
16.Adjustment /claim letters
17.Collection letters
18.Memorandum
19.Resume writing
20.presentation
21.Negotiations
22.References,bibliography and Research tools
23.Minutes of a meeting
24.Communication across cultures
25.Circulars and notices
26.E-correspondence
9789325987418
658.11 / KHA
Business communication / Pooja Khanna. - 2015. - New Delhi. Vikas publishing house. 2015. - 265 p . ; Soft bound 15x20cm
1.what is communication
2.channels of communication
3.Directions :downward,upward,lateral and diagonal
4.Effective communication:barriers,solutions,techniques and alternatives
5.Media of communication-verbal or oral communication
6.Non-verbal communication
7.Written communication
8.Business letters
9.Office order
10.Report writing
11.Letters of enquiries and replies
12.Quotation letters
13.Orders
14.sales letters
15.Complaints /replies to complaints
16.Adjustment /claim letters
17.Collection letters
18.Memorandum
19.Resume writing
20.presentation
21.Negotiations
22.References,bibliography and Research tools
23.Minutes of a meeting
24.Communication across cultures
25.Circulars and notices
26.E-correspondence
9789325987418
658.11 / KHA