Nurturing Service Industry For Economic Development / Seema Joshi, Anil Dongre & R.R. Chavan

1. Importance of Service Quality in Retailing;
2. Need for Transparency in Governing Services for Planned Economic Growth;
3. Attracting Talent Pool and Managing their Expectation in Service Industry;
4. Winning Strategies in the Hyper- competitive Indian Insurance Sector;
5. CRM in Entertainment Services: An Analytical Study of Customer Perception of Service Towards Gold Adlabs in Pune City;
6. Customer Service Delivery in airline industry: An empirical study
7. Medical tourism in India: opportunities & challenges
8. Applying SERVQUAL to measure customer satisfaction in organised retail in Pune city
9. contribution of Agro tourism towards Economic growth of Maharashtra
10. Service failures & recovery strategies
11. Challenges of developing Human Resources for Hospitality Industry ( with reference to star hotels)
12. Value Added services for rural development
13. Globalization & financial service sector
14. Challenges to Hotel Industry in India
15. Application of optical character recognition in service industry
16. Challenges of Indian retail sector
17. Public Healthcare services in India: Growth & challenges
18. Economic growth : PPP a new way of intervention for Indian education sector
19. Co-operative banking sector and automation process: problems and prospects
20. 7P's and ethics in services
21. Banking technology beyond core banking solution
22. E-commerce an Aid to rural development
23. Managing customer services in power sector - A case of power distribution company
24. Foreign Direct Investments and service sector growth : an empirical analysis
25. Global happenings and emerging service industry in India
26. The impact of extension of various services in rural sector , on rural economy in India : A critical review
27. The impact of extension of various services in rural sector, on rural economy in India: a critical review
28. Challenges for Indian service sector with special reference to BPO industry
29. Employee retention in service sector: Challenges before HRM
30. Medical tourism: A promising economic avenue in the face of the augmented global competitiveness
31. New dimensions of service quality
32. Globalization and its impact on service sector
33. Developing marketing strategies for financial products to enhance financial inclusion in India
34. Service quality- An important ingredient for customer delight in the banking industry
35. Contribution of service sector to economic growth
36. A study on innovative strategies used in service sector
37. People in service industry-education sector issues and challenges
38. Managing relationships in professional service sector: WRT Architects
39. Customer satisfaction and role of agents in life insurance industry: A special reference to Jalgaon and Akola city of Maharashtra state
40. A comparative study of Audience perception on foreign business news channel and Indian Business Channel
41. Challenges for Indian service Sector manpower requirements and infrastructure barriers
42. Attracting foreign tourists for the development of rural tourism in India challenges and opportunities
43. Contributions of front line service sector towards economic growth of India

The objective of this book " Nurturing Service Industry for economic development " is to present the scholarly articles reviewed by the experts. The contributors are the people from Industry, academics & research arena and the outcome of which will definitely help to nurture service sector and ultimately will facilitate towards the economic development.