A practical guide to optimizing the customer experience : (Record no. 5018)
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000 -LEADER | |
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fixed length control field | 00960nam a22001577a 4500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 180810b ||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 978-81-265-6006-6 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Edition number | 23 |
Classification number | 658.3152 |
Item number | REA |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal name | Reason Ben, Lovlie Lavrans, Flu Melvin Brand |
245 ## - TITLE STATEMENT | |
Title | A practical guide to optimizing the customer experience : |
Remainder of title | Service Design for Business / |
Statement of responsibility, etc. | Ben Reason , Lavrans Lovlie, Melvin Brand Flu. |
250 ## - EDITION STATEMENT | |
Remainder of edition statement | 2016. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc. | New Jersey. |
Name of publisher, distributor, etc. | Wiley. |
Date of publication, distribution, etc. | 2016. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 189 p . ; |
Other physical details | softbound |
Dimensions | 15x23cm |
505 ## - FORMATTED CONTENTS NOTE | |
FORMATTED CONTENTS NOTE | 1.Why service design<br/>2.Foundations:Three critical factors in service design<br/>3.The customer story:Understanding customer better provides the basis for customer-driven service improvement and innovation<br/>4.Business Impact:Designing a service around customers needs provides a new way to Address age-old business challenges<br/>5.Organizational Challenge:Using customer centricity to move your organization forward<br/>6.Tools. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | Dewey Decimal Classification |
Koha item type | Books |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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Dewey Decimal Classification | Tetso College Library | Tetso College Library | Commerce & Management | 10/08/2018 | 399.00 | 658.3152 REA | 8472 | 10/08/2018 | 10/08/2018 | Books |