000			01163nam a22001577a 4500
999			_c4975 _d4975
008			180629b ||||| |||| 00| 0 eng d
020			_a9789325987418
082			_223 _a658.11 _bKHA
100			_aKhanna Pooja
245			_aBusiness communication / _cPooja Khanna.
250			_b2015.
260			_aNew Delhi. _bVikas publishing house. _c2015.
300			_a265 p . ; _bSoft bound _c15x20cm
505			_a1.what is communication 2.channels of communication 3.Directions :downward,upward,lateral and diagonal 4.Effective communication:barriers,solutions,techniques and alternatives 5.Media of communication-verbal or oral communication 6.Non-verbal communication 7.Written communication 8.Business letters 9.Office order 10.Report writing 11.Letters of enquiries and replies 12.Quotation letters 13.Orders 14.sales letters 15.Complaints /replies to complaints 16.Adjustment /claim letters 17.Collection letters 18.Memorandum 19.Resume writing 20.presentation 21.Negotiations 22.References,bibliography and Research tools 23.Minutes of a meeting 24.Communication across cultures 25.Circulars and notices 26.E-correspondence
942			_2ddc _cBK _05