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100			_aJoshi, Seema
245			_aNurturing Service Industry For Economic Development / _bSeema Joshi, Anil Dongre & R.R. Chavan
250			_a1st ed. _b2011
260			_aMumbai : _bHimalaya Publishing House Pvt. Ltd, _c2011.
300			_a318 p. ; _bHard, _c26X20cm.
505			_a1. Importance of Service Quality in Retailing; 2. Need for Transparency in Governing Services for Planned Economic Growth; 3. Attracting Talent Pool and Managing their Expectation in Service Industry; 4. Winning Strategies in the Hyper- competitive Indian Insurance Sector; 5. CRM in Entertainment Services: An Analytical Study of Customer Perception of Service Towards Gold Adlabs in Pune City; 6. Customer Service Delivery in airline industry: An empirical study 7. Medical tourism in India: opportunities & challenges 8. Applying SERVQUAL to measure customer satisfaction in organised retail in Pune city 9. contribution of Agro tourism towards Economic growth of Maharashtra 10. Service failures & recovery strategies 11. Challenges of developing Human Resources for Hospitality Industry ( with reference to star hotels) 12. Value Added services for rural development 13. Globalization & financial service sector 14. Challenges to Hotel Industry in India 15. Application of optical character recognition in service industry 16. Challenges of Indian retail sector 17. Public Healthcare services in India: Growth & challenges 18. Economic growth : PPP a new way of intervention for Indian education sector 19. Co-operative banking sector and automation process: problems and prospects 20. 7P's and ethics in services 21. Banking technology beyond core banking solution 22. E-commerce an Aid to rural development 23. Managing customer services in power sector - A case of power distribution company 24. Foreign Direct Investments and service sector growth : an empirical analysis 25. Global happenings and emerging service industry in India 26. The impact of extension of various services in rural sector , on rural economy in India : A critical review 27. The impact of extension of various services in rural sector, on rural economy in India: a critical review 28. Challenges for Indian service sector with special reference to BPO industry 29. Employee retention in service sector: Challenges before HRM 30. Medical tourism: A promising economic avenue in the face of the augmented global competitiveness 31. New dimensions of service quality 32. Globalization and its impact on service sector 33. Developing marketing strategies for financial products to enhance financial inclusion in India 34. Service quality- An important ingredient for customer delight in the banking industry 35. Contribution of service sector to economic growth 36. A study on innovative strategies used in service sector 37. People in service industry-education sector issues and challenges 38. Managing relationships in professional service sector: WRT Architects 39. Customer satisfaction and role of agents in life insurance industry: A special reference to Jalgaon and Akola city of Maharashtra state 40. A comparative study of Audience perception on foreign business news channel and Indian Business Channel 41. Challenges for Indian service Sector manpower requirements and infrastructure barriers 42. Attracting foreign tourists for the development of rural tourism in India challenges and opportunities 43. Contributions of front line service sector towards economic growth of India
520			_aThe objective of this book " Nurturing Service Industry for economic development " is to present the scholarly articles reviewed by the experts. The contributors are the people from Industry, academics & research arena and the outcome of which will definitely help to nurture service sector and ultimately will facilitate towards the economic development.
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