TY - BOOK AU - Heath Chip & Heath Dan TI - Made to stick: Why some ideas take hold and others come unstuck SN - 978-0-099-50569-3 U1 - 650.1 23 PY - 2008/// CY - London PB - Arrow books N1 - 1.What sticks? 2.Simple 3.Unexpected 4.Concrete 5.Credible ER -