TY - BOOK AU - Harry Mikel TI - Six Sigma : : The breakthrough management strategy revolutionizing the world's top corporations SN - 978-0-385-49438-0 U1 - 658.562 23 PY - 2005/// CY - New York. PB - Currency N1 - 1. Why six sigma? 2. The yellow brick road 3. Being better is cheaper 4. Bench marking: Discovering who is really best 5. Changing what companies measure: A six sigma credo 6. Unmasking the hidden factory 7. The breakthrough strategy 8. Measuring performance on the sigma scale 9. Implementation and deployment 10. The six sigma players: champions, master black belts, black belts, and green belts 11. Six sigma black belts 12. Six sigma and the service industry 13. Project selection guidelines 14. The psychology of six sigma 15. Preparing an organization for six sigma ER -