TY - BOOK AU - Drucker Peter F TI - The five most important questions: You will ever ask about your organisations SN - 978-81-265-5434-8 U1 - 658.18 23 PY - 2015/// CY - New Delhi. PB - Jossey-Basss N1 - Why self-Assessment? Question 1: what is our mission? Question 2: who is our customer? Question 3: what does the customer value? Question 4: what are our results? Question 5: what is our plan? Transformational leadership The self-assessment process Suggested questions to explore ER -