TY  - BOOK
AU  - Kumar Rajesh
TI  - Conflicts and negotiation
SN  - 978-93-83181-66-7
U1  - 320.014 23
PY  - 2017///
CY  - New Delhi.
PB  - Global Publications
N1  - 1. Basic facts of conflict 
2. Problem solving and conflict
3. Negotiation and emotion
4. Problem statement and various branches
5. Speech and communication
6. Role of consultant
7. Peace for conflicts
8. Group structure and group think
9. Mediation for disputes
10. Counselling psychology
11. Mediator role and functions
12. Role of counselling
13. Cognitive theraphy
14. Thinking model
N2  - Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle, rests in part on emotional factors. Negative emotions can cause intense and even irrational behaviour and can cause conflicts to escalate and negotiations to break down, while positive emotions facilitate reaching an agreement and help to maximize joint gains
ER  -